CLIENT COVID-SAFE DECLARATION
ONCALL commits to continuing to support you and your organisation by providing translation and interpreting services, including remote and face-to-face interpreting, during this time.
The safety and well-being of our interpreters, our clients and the community is ONCALL’s key priority. We are dealing with unprecedented circumstances and all have a responsibility to prevent the spread of COVID-19. By engaging in a face-to-face interpreting service, you undertake that:
- A policy exists to ensure that any people who feel unwell with a fever, cough, sore throat, shortness of breath, headaches, diarrhoea, loss of smell and taste, runny nose, aches or pains or other cold like/flu symptoms do not come into work.
- A COVID-19 Safe Plan has been implemented.
- Interpreters will be required to register upon arrival at your workplace and a record of individuals involved during the interpreting session will be maintained by your organisation to support contact tracing if required.
- Interpreters will be provided with your organisation’s safety procedures upon arrival at your workplace and any additional PPE equipment required to undertake the face-to-face interpreting session in a safe manner whilst also practicing social distancing measures.
- Non-Hospital Settings: There are no known active cases of COVID-19 in your workplace and no known direct contact between your workers with anyone who is suspected of or confirmed as having COVID-19.
- Hospital Settings: ONCALL is informed at the time of booking that an interpreter will be required to enter a ward or department where a case of COVID-19 is present or interpret for a patient with a suspected or confirmed case of COVID-19
- ONCALL will be contacted immediately where an interpreter has come into contact with a person either suspected of or being confirmed as having COVID-19.
We also wish to confirm that all interpreters have been provided with ONCALL’s COVID-19 Safe Plan which includes clear instructions and guidelines for interpreters conducting face-to-face sessions on how to safeguard against the spread of COVID-19.