NHS Interpreting and Translation Services

 

Translation and interpreting services for the NHS

NHS Interpreting and Translation Services

 

NHS Interpreting and Translation Services

ONCALL UK: Ensuring equal access to care for your diverse population!

The National Health Service (NHS) and the ways services are offered to patients have been through several changes over recent years. Adaptations will continue in an effort to make the system more efficient and cost effective whilst maintaining the required level of patient care.

NHS suppliers need to introduce innovation into their business to ensure a cost effective, quality service is provided. It is equally important that the Trust is performing their duties under the Equality and Diversity Act 2010. Our NHS interpreting and translation services provide proper communication in even the most challenging multilingual environments.

ONCALL has the solution…

Services Overview

ONCALL provides NHS interpreting and translation services in a number of diverse settings including:

GP Appointments

Bad News

Mental Health

Sensitive Cases

Physiotherapy

Obstetrics & Gynae

Outpatients

Medical Notes

ONCALL UK NHS interpreters arrive with a timesheet at least 15 minutes before the appointment start time.

Quality Management

All interpreters and translators registered with ONCALL UK have undergone strict, rigorous recruitment procedures including reference checks, qualification checks and DBS checks. They are also subject to further training and continuing professional development. For our clients, this provides reassurance that a high level of service is the standard, regardless of region or language.

Face-to-face interpreters are sent with a feedback form, which clients are encouraged to send back to ONCALL UK after completion. This form is used as a record of each provided NHS interpreting service as well as for making continual improvements based on client feedback.

Booking Process

ONCALL UK has developed an industry leading, secure booking system, which can be accessed online for scheduling required NHS interpreting and translation services. Equally, customers of ONCALL UK are able to make bookings via phone, fax or email as well as with a combination of these options – we are completely flexible! With one call to ONCALL UK, we will do the rest!

ONCALL UK contacts highly experienced professionals from our extensive database to ensure the allocation of an appropriately qualified and experienced linguist in order to save time and money for the NHS.

Once the interpreter has been booked, confirmation is sent to the staff member with the name of the chosen professional via their preferred communication method.

Management Reports

At ONCALL UK, we know how vital it is for Contract Managers and/or Procurement Managers to understand the use of services throughout their organisation. Management reports are provided to identify areas where efficiencies could be produced.

ONCALL UK stores data on all NHS interpreting and translation service bookings for reporting purposes. We will provide monthly and quarterly management reports with beneficial information like the:

Number of Booked Interpreters

Number of Requested Translations

Languages Requested

Expenditure per Department/Directorate etc.

And much more…!