Local Government Interpreting and Translation Services

 

Local Government translation and interpreting services

Local Government Interpreting and Translation Services

 

Local Government Interpreting and Translation Services

ONCALL UK: Caring for your local residents...

Local government processes and the method in which services are offered to their residents have gone through several changes in recent years. This industry will continue to adapt in an effort to become more efficient and cost effective whilst maintaining the level of services offered to residents.

Local government suppliers need to introduce innovation into their business to ensure a cost effective, quality service is provided. It is equally important that the Council is performing their duties under the Equality and Diversity Act 2010. Our local government interpreting and translation services guarantee proper communication in the most challenging multilingual environments.

ONCALL has the solution…

Services Overview

ONCALL provides local government interpreting and translation services in a number of diverse settings including:

Housing

Unaccompanied Minors

Mental Health

Sensitive Cases

Social Care

Leaflets

Fostering & Adoption

Rent Queries

Our interpreters arrive with a timesheet at least 15 minutes before the appointment start time to ensure timely service.

Quality Management

Every interpreting and translation professional registered with ONCALL UK has undergone strict, rigorous recruitment procedures including reference checks, qualification checks and DBS checks. Our multilingual experts are also subject to further training to guarantee continuance of professional development. For our clients, this provides reassurance that the received high level of service is standard, regardless of region or language.

Face-to-face interpreters are sent with a feedback form, which clients are encouraged to send back to ONCALL UK after completing. This form is not only used as a record of provided local government interpreting services, but also as a reference for continually improving client satisfaction.

Booking Process

ONCALL UK has developed an industry leading, secure booking system, which can be accessed online for scheduling interpreting or translation services. Equally, customers of ONCALL UK are able to make bookings via phone, fax or email orby using a combination of these options – we are completely flexible. With one call to ONCALL UK, we will take care of the rest!

ONCALL UK contacts experienced interpreters and translators from our extensive database to guarantee the allocation of an appropriately qualified and experienced linguist. This practice provides time and money saving benefits for the Council.

Once the interpreter or translator has been booked, confirmation is sent to the staff member with the name of the chosen local government interpreting or translation professional via their preferred communication method.

Management Reports

At ONCALL UK, we understand how vital it is for Contract Managers and/or Procurement Managers to understand the use of services throughout their organisation. As this information provides opportunities to identify areas where efficiencies could be produced.

ONCALL UK stores data on all local government translation and interpreting service bookings. We will provide monthly and quarterly management reports consisting of detailed, beneficial information including the:

Number of Booked Interpreters

Number of Requested Translations

Languages Requested

Expenditure per Department/Directorate etc.

And much more…!